Coordinated Entry Services - The Hub
Call 211 for Services
- Sharon Hawkins Leyden, Director of Client Services
The Coordinated Entry System (CES), the official name of The Hub, run in partnership with the City of Berkeley, is the first point of contact for anyone who is homeless and seeking services in Berkeley. Our goal is to prioritize those most in need and match them to the most appropriate services.
- Intake, diversion, prioritization, & eligibility
- Intensive Outreach Services
- Direct booking into local shelters
- Linkages to veteran programs, drug treatment providers, domestic violence services,
& other essential services
- Housing searches that encompass networking with landlords & securing apartments
- Housing placement into permanent housing, transitional housing & family reunification
More about the CES…
The City of Berkeley has recently joined other communities across the nation in a system-wide change that centralizes access to homeless services and, critically prioritize those most in need. The catalyst behind this change is a mandate from the U.S. Department of Housing and Urban Development (HUD), the biggest funder of homeless assistance programs. In order to ensure that limited resources are targeted more effectively, HUD now requires grantees to implement a centralized intake system for those experiencing homelessness. This new system replaces one that was characterized by a surfeit of entry points, duplicated services, a first-come-first-serve policy (resulting in a mismatch between need and level of assistance received) and inconsistent coordination between different service providers coupled with an ad hoc referral process.
The benefits of a centralized model:
- It simplifies and speeds up the process for anyone who is homeless, allowing them to access multiple services through one intake, at one place, or via one phone number, or through outreach on the street.
- Everyone is assessed using a standardized intake procedure, prioritized according to need, and matched to the most appropriate housing solution, resources, and services.
- Those who have been on the streets the longest and have the highest service needs, are prioritized.
BFHP was awarded the City of Berkeley’s contract to develop and operate a Coordinated Entry System (CES) for homeless services and, as of January 5, 2016, became the sole point of entry for anyone seeking homeless services in the City of Berkeley.